Last updated: January 15, 2026
Mountain Men Mechanics® (“we”, “us”, “our”) operates www.mountainmenmechanics.com and provides automotive repair and maintenance services. Mountain Men Mechanics® is operated by Banff Airporter® Inc.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request service, receive estimates, book appointments, or communicate with our team.
1) What We Collect
Depending on how you interact with Mountain Men Mechanics®, we may collect:
A) Customer and contact information
- Name
- Email address
- Phone number
- Preferred method of contact
- Communications with our team (calls, texts, emails, messages)
B) Vehicle and service information
- Vehicle details such as make, model, year, licence plate number, and VIN (where required for service)
- Service history and work requested
- Notes related to diagnosis, repairs, and recommendations
- Photos or documentation related to vehicle condition or repairs (if applicable)
C) Estimates, invoicing, and payment information
- Estimates and invoices
- Records of payments, deposits, refunds, or balances
- Limited transaction details required for billing and accounting
We do not store full credit card numbers. Payment processing is handled through third-party payment providers who process payment information securely.
D) Website and technical information
When you browse our website, we may collect technical information such as:
- IP address
- browser type and device information
- pages visited and interaction data
- referral/exit pages and timestamps
- cookies and similar technologies (see “Cookies” below)
2) How We Use Information
We use personal information to:
- schedule appointments and provide automotive repair services
- communicate about estimates, approvals, timelines, and pickup
- complete diagnostics, repairs, maintenance, and recommended work
- issue invoices, process payments, and manage accounting records
- provide customer service and respond to questions or complaints
- improve service quality and business operations
- prevent fraud, misuse, and unauthorized access
- comply with legal and regulatory obligations
We do not sell personal information.
3) Consent
By requesting service, providing your information, approving work, or communicating with us, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy, subject to applicable laws.
4) Sharing Information and Service Providers
We may share personal information with third-party service providers where necessary to operate our business and deliver services. This may include providers related to:
- payment processing
- invoicing and accounting
- website hosting, infrastructure, and security services
- communications tools used for customer service
We may also disclose personal information where required by law, or where necessary to protect the rights, safety, and security of our customers, employees, and business.
5) Cross-Border Processing
Some service providers may store or process information outside of Canada, including in the United States. When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed.
6) Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including service history, warranty considerations, customer support, fraud prevention, and legal or accounting requirements. Information is deleted or anonymized when it is no longer required.
7) Security
We use reasonable safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8) Cookies
We may use cookies and similar technologies to support website functionality and to understand website usage. You can control cookies through your browser settings. Disabling cookies may affect parts of the website.
9) Access and Corrections
You may request access to personal information we hold about you and request corrections if it is inaccurate or incomplete. We may require identity verification before responding.
10) Contact Us
If you have questions about this Privacy Policy or want to request access/correction, contact:
Mountain Men Mechanics®
(operated by Banff Airporter® Inc.)
Box 2524, 141 Eagle Crescent
Banff, AB T1L 1C3 Canada
shop@mountainmenmechanics.com
1-403-762-1678
11) Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be posted on our website with the updated date.