Last updated: January 15, 2026
Warranty Summary (Quick Reference)
- Diagnostics and inspection fees may apply even if you decline repairs.
- Additional issues may be discovered during service and require approval before work continues.
- Repair timelines are best-efforts and not guaranteed due to parts availability and unforeseen issues.
- Workmanship warranty coverage (if applicable) will be shown on your invoice.
- Parts are covered by manufacturer/supplier warranties where applicable.
- Warranty does not cover normal wear and tear, pre-existing conditions, misuse/accidents, or customer-supplied parts.
These Service Terms & Conditions (“Service Terms”) apply to all repair, maintenance, diagnostic, inspection, and related services provided by Mountain Men Mechanics® (“we”, “us”, “our”). Mountain Men Mechanics® is operated by Banff Airporter® Inc.
By booking service, authorizing work, or leaving a vehicle in our care, you agree to these Service Terms.
1) Estimates and Approvals
1.1 Estimates
Any estimate provided is based on the information available at the time and may change once the vehicle is inspected or disassembled. Estimates may include parts, labour, shop supplies, taxes, and applicable fees.
1.2 Authorization to proceed
No work will be performed without customer approval, unless otherwise required for safety or as permitted by law.
Approval may be provided by phone, text, email, or in writing.
1.3 Additional repairs and changes
If additional issues are discovered during service, we will contact you for approval before proceeding. If we are unable to reach you and the issue affects vehicle safety, we may pause work until approval is received.
2) Diagnostics and Inspection Fees
2.1 Diagnostic charges
Diagnostic time and inspection fees may apply even if you decide not to proceed with repairs. Diagnostics involve time, equipment, and expertise, and may include test drives, scanning tools, electrical testing, and troubleshooting.
2.2 Non-guaranteed outcomes
Some faults are intermittent or complex and may not be fully diagnosable during a single visit. We will use reasonable efforts to identify the cause, but diagnostics are not a guarantee of final resolution in all situations.
3) Parts, Materials, and Special Orders
3.1 Parts selection
We may use OEM, aftermarket, or remanufactured parts depending on availability, customer preference, and fit for purpose.
3.2 Special order parts
Special order parts may require a deposit and may be non-refundable once ordered, unless the supplier accepts a return.
3.3 Customer-supplied parts
We may decline to install customer-supplied parts. If we agree to install them, we are not responsible for the quality, fitment, or warranty of those parts. Labour may not be refundable if customer-supplied parts fail or are incorrect.
4) Timing and Completion Dates
4.1 Best-efforts timelines
We will provide best-efforts timelines for repairs and maintenance, but completion times are not guaranteed due to parts availability, technician scheduling, additional repairs discovered during service, or unexpected complications.
4.2 Delays
We are not responsible for delays caused by factors outside our control, including shipping delays, supplier backorders, extreme weather, or unavailable components.
5) Vehicle Storage, Pickup, and Abandoned Vehicles
5.1 Pickup requirements
Vehicles should be picked up promptly once repairs are complete and you have been notified.
5.2 Storage fees
Storage fees may apply if a vehicle is left at our facility after completion or after service has been declined, particularly where storage space is limited.
5.3 Abandoned vehicles
Vehicles left unclaimed may be treated as abandoned and may be handled in accordance with applicable laws, which may include towing, storage, or sale to recover costs.
6) Payment Terms
6.1 Payment due upon completion
Payment is due upon completion of service and prior to vehicle release, unless otherwise agreed in writing.
6.2 Deposits
Deposits may be required for special-order parts or major repairs.
6.3 Non-payment
If payment is not received, we may retain possession of the vehicle as permitted by law until amounts owing are paid.
7) Warranty and Limitations
7.1 Workmanship warranty
We stand behind our workmanship. Where applicable, workmanship warranty coverage and duration will be communicated on your invoice or service documentation.
7.2 Parts warranty
Parts may be covered by manufacturer or supplier warranties. Warranty coverage is subject to the terms and limitations of the part manufacturer/supplier.
7.3 Warranty exclusions
Warranty does not apply to:
- normal wear and tear items (unless otherwise specified)
- pre-existing conditions or unrelated failures
- misuse, neglect, accidents, off-road use, or modifications
- repairs performed or altered by another shop after our service
- customer-supplied parts
- issues caused by failure to follow recommended maintenance
7.4 No guarantee of preventing future failure
Automotive systems are complex. A repair addresses the condition diagnosed at the time of service, but it does not guarantee that other components will not fail in the future.
8) Damage, Personal Property, and Valuables
8.1 Personal items
Please remove valuables and personal items from your vehicle before service.
8.2 Not responsible for unsecured items
We are not responsible for loss or damage of personal items left in the vehicle unless caused by our negligence.
8.3 Pre-existing damage
Vehicles may have pre-existing damage, wear, corrosion, or prior repairs that affect service outcomes. We are not responsible for failures due to pre-existing conditions or deteriorated components.
9) Test Drives and Vehicle Operation
To diagnose issues and confirm repairs, we may need to operate the vehicle, including performing test drives and road tests.
10) Safety and Right to Refuse Service
We reserve the right to refuse service where required for safety, compliance, abusive behaviour, unrealistic demands, or where the requested work would be unsafe or inappropriate.
11) Limitation of Liability
To the fullest extent permitted by law:
our liability for any claim related to services provided is limited to the amount paid for the specific service giving rise to the claim, and
we are not liable for indirect, incidental, or consequential losses (including loss of use, lost income, or travel disruption).
Nothing in these Service Terms limits liability where such limitation is prohibited by law.
12) Photos and Documentation
We may take photos or notes for service documentation, customer communication, and quality control purposes. These may include images of parts, damage, wear, and repair work.
13) Shop Supplies and Environmental Fees
A shop supplies or environmental fee may be applied where applicable.
14) Towing
Towing and third-party transport services are the customer’s responsibility unless otherwise agreed in writing.
15) Changes to These Terms
We may update these Service Terms from time to time. The current version will be posted on our website with the updated “Last updated” date.
16) Contact
For questions about service, estimates, or these Service Terms, contact Mountain Men Mechanics® through the contact details listed on our website.